Politique de remboursement
Store: Vexlunox
Legal Company: GABRIEL
Registered Address: 14 Rue Greffülhe, 92300 Levallois-Perret, France
Email: contact@vexlunox.com
Phone: +33 6 63 25 89 22
Legal Representative: Sophie Fernex
Company Registration Number (RCS): 105 917 983 R.C.S. Nanterre
SIRET: 105 917 983 00014
VAT Number: FR03105917983
At Vexlunox, we carefully select women's fashion that combines contemporary style, everyday comfort, quality, and versatility. Customer satisfaction is important to us, and we are committed to providing a dependable and transparent shopping experience. If you are not completely satisfied with your purchase, our customer support team is available to assist you.
1. 60-Day Money-Back Guarantee
We provide a 60-day satisfaction guarantee on eligible purchases. If you are not fully satisfied with your order, you may submit a return request within 60 days of receiving your package, subject to the eligibility conditions outlined in this Return & Refund Policy.
Returned products must satisfy our eligibility requirements and be sent back in their original condition.
2. Return Eligibility
To qualify for a return:
- The item must be unworn, unused, unwashed, and in its original condition.
- All original tags, packaging, and included accessories must be returned with the item where applicable.
- You must provide valid proof of purchase, such as your order number or order confirmation.
Products that do not meet these conditions may be refused or may not qualify for a refund, except where applicable consumer protection legislation requires otherwise.
3. How to Start a Return
To request a return, contact our customer support team at contact@vexlunox.com. Please include your order number, the item you wish to return, and the reason for your request.
After reviewing your request, our team will send you the correct return address and complete return instructions.
Please do not return any product before receiving authorization and return instructions from our customer support team. Products sent without prior authorization may not be accepted.
4. Refund Process
Once we receive and inspect your returned item, we will notify you by email and confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method. We generally process refunds within 5–10 business days after approval.
Additional time may be required for the refunded amount to appear in your account, depending on your bank, card issuer, or payment service provider.
5. Exchanges
We currently do not provide direct product exchanges.
If you require a different size, color, style, or product, return the eligible item by following this policy and place a separate order through the Vexlunox website.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect product, contact us within 7 days of delivery.
Include your order number, a clear description of the problem, and photographs that clearly show the damaged, defective, or incorrect item.
After reviewing your claim, we will offer an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another remedy required under applicable consumer protection laws.
7. Non-Returnable Items
Certain items cannot be returned for hygiene, health, safety, or legal reasons once they have been opened, worn, used, or otherwise made unsuitable for resale.
Non-returnable products may include intimate apparel, underwear, personal-care products, customized or personalized products, and other items specifically identified as non-returnable on the relevant product page.
These restrictions do not apply when French or European Union consumer protection legislation requires us to provide a refund, repair, replacement, or another statutory remedy.
8. Late or Missing Refunds
If we have confirmed that your refund was processed but the amount is not yet visible in your account, please:
- Check your bank account again.
- Contact your bank, card issuer, or payment provider, as processing delays may occur.
- Allow the payment provider's standard processing period to pass.
If your refund has not arrived after 10 business days from the date of our processing confirmation, contact us at contact@vexlunox.com.
9. Statutory Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days of receiving the product, without providing a reason.
To exercise this right, you must notify us clearly of your decision to withdraw before the statutory withdrawal period expires. Certain products may be excluded from the right of withdrawal where permitted by law, including sealed goods that are unsuitable for return for hygiene or health-protection reasons after being unsealed.
10. Statutory Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to consumers under applicable French or European Union consumer protection laws.
Depending on your location and the circumstances of your purchase, you may have additional statutory rights concerning withdrawal, legal conformity guarantees, defective products, refunds, repairs, or replacements.
11. Customer Support
If you have any questions about a return, refund, damaged product, or order, please contact us using the details below:
Vexlunox
Legal Company: GABRIEL
Registered Address: 14 Rue Greffülhe, 92300 Levallois-Perret, France
Legal Representative: Sophie Fernex
Company Registration Number (RCS): 105 917 983 R.C.S. Nanterre
SIRET: 105 917 983 00014
VAT Number: FR03105917983
Email: contact@vexlunox.com
Phone: +33 6 63 25 89 22